Office Manager
The Office Manager (OM) makes the first and most lasting impression on customers. Is the primary person responsible for customer relations and inbound sales, manages Craftsman scheduling, office workflow, some marketing, light bookkeeping, TEAM communication, and office administration.
If you are looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services!
We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.
Job Description
Primary person to answer the phone, discussing our service, prices, and availability to every client and potential client. Every effort to assist new clients in understanding our service and how we work is expected during each conversation. Once there has been a complete understanding developed that we work time plus materials each client is to be carefully scheduled with a description of the type of work, the correct handyman, an exact date, and time when the work is to be performed. This information is then passed along to the handyman in the field via Dispatch app. Every effort to assist the handyman in the field completing this project is to be made from the office.
This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day.
We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Here is just some of what we have to offer:
- Competitive pay
- Access to Health insurance
- Vacation
- Performance bonuses
- Company credit card
- Flexible scheduling
- Advancement and growth opportunities
- Regular pay reviews
- Plus more!
Job Responsibilities
As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
Your specific duties in this role will include:
- Respond to job leads in a timely manner
- Coordinating the schedule and material ordering for multiple craftsmen and projects
- Utilizing our dispatching & schedule management software
- Returning customers calls as needed and following up with past customers
- Performing paperwork and filing duties
- Assist in solving operational logistics to ensure a smooth customer journey
Job Requirements
We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.
Specific qualifications for the role include:
- Inside Sales Experience
- College Degree
- 5-10 years of administrative duties /scheduling experience
- Adaptive to technology
- Strong customer service skills
- Excellent office management skills
- Solid typing skills; ten-key skills, a plus
- Great multitasking and prioritization skills
- Exceptional communication skills
- Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
- QuickBooks Online knowledge, a plus
- Customer-facing experience
Build fun and rewarding career with an industry leader!
Apply now!
Flexible work from home options available.
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
